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Explore Your Career at CM Digital Agency

CM Digital Agency is all about empowering businesses with cutting-edge technology for optimal performance in the market. Headquartered in the Netherlands, we quickly expanded our base to Canada and India. Recognized as a top web and mobile app development company in Canada, Netherlands, and India, we’re here to disrupt the industry with innovative technology solutions. If you love growth, you would love us too!

Sr. UI/UX Designer

Experience– Min. 4 years
vacancies – 2
Location – Rotterdam, Ludhiana, Mohali
Skills required:

  • Picking up wireframes from the UX leads and creates contemporary graphic design for the interface.
  • Defines a style guide that articulates Layouts, Fonts, colour specifications and a discipline around standardization of various elements that are on the screen.
  • Should adhere to the visual design standards of Kendo UI for jQuery and Kendo UI for Angular.
  • Creates visual assets that will be used by front UI developers. These are .jpg or .png files of all the elements.
  • Experience with Adobe XD, Photoshop and Illustrator is must.

Graphic Designer (Animation)

Total vacancies – 5
Location – Mohali
Experience – Min. 3 years

  • Proven graphic designing experience.
  • Able to think creatively and developing new design concepts, graphics and layouts.
  • Knowledge of working with a wide range of media and using graphic design software.
  • Demonstrable graphic design skills with a strong portfolio.
  • Highly proficient in all design aspects.
  • Up to date with industry leading software and technologies (In Design, Illustrator, Dreamweaver, character animation, after effect, primier pro, Photoshop etc).
  • Knowledge of 2D/3D, stop motion and computer-generated animation.

Sr. Android Developer

Location – Ludhiana
Experience – Min. 4 years
Skills required:

  • Design and build advanced applications for the Android platform
  • Collaborate with cross-functional teams to define, design, and ship new features.
  • Work with outside data sources and API’s
  • Unit-test code for robustness, including edge cases, usability, and general reliability.
  • Work on bug fixing and improving application performance.
  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Sr. Web Developer

Location – Ludhiana
Experience – Min. 4 years
Skill Required:

  • Must have excellent knowledge of PHP, Core PHP, Codeignitor, API development, Rest services & Word press.
  • Advanced skills in Frontend Development.
  • Experience in SPA Frameworks (React, Vue, or Angular), Backend development, CSS Preprocessors, Animation Libraries, GIT also a plus. Ability to write presentation-layer code including HTML(5) and CSS
  • Must know conceptual design, user interface design, and responsive design and understand user-centered design and design of “Rich Internet Applications.”
  • Strong understanding of coding standards/reviews, testing operations.
  • Experience in Scrum is required.

Technical Support Executive

Experience – Min. 1 year
Freshers with English fluency & B.Tech- IT/M.Tech IT/ B.Sc- IT are Preferred
Total positions– 10
Location – Mohali
Shifts – Both Day & Night
Skills required:

  • Deal with Customers queries regarding the Software / website and to quickly understand the root of the problem
  • Provide with best resolution, within agreed time limits
  • Talk with clients through a series of mediums either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. Software Developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their Software / Websites are fully functional after troubleshooting
  • Document technical knowledge in the form of notes and in CRM
  • Maintain jovial relationships with clients
  • Excellent oral and written communication skills in English.
  • Customer orientation and ability to adapt/respond to different types of characters

Business Development Manager

Location – Mohali
vacancy – 5
Experience – Min. 4 years in IT Company

Skills Required:

  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange business meetings with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Must have a technical knowledge about website designing
  • Excellent Communication and negotiation skills

SEO & Digital Marketing Manager

Open Positions – 5
Experience – Min. 4 years
Skills required:

  • Must develop and post strategize daily content that drives culture, increases brand relevancy
  • Must handle all the engagements of social media.
  • Helping in creating and supporting marketing content for social media and socializing (e.g. blog posts, customer video briefs, posts from analysts and customers).
  • Implementing link building campaigns in accordance with predetermined
  • Writing precise and creative content which will invite influential traffic.
  • Can promote our web site and facebook pages.

Sr. Accountant/Accounts Executive

Location – Mohali
Total Positions – 5
Experience – Min. 3 years
Skills Required:

  • Post and process journal entries to ensure all business transactions are recorded
  • Update accounts receivable and issue invoices
  • Update accounts payable and perform reconciliations
  • Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
  • Assist with reviewing of expenses, payroll records etc. as assigned
  • Update financial data in databases to ensure that information will be accurate and immediately available when needed
  • Prepare and submit weekly/monthly reports
  • Assist senior accountants in the preparation of monthly/yearly closings
  • Excellent knowledge of MS Office and familiarity with relevant accounting software.
  • Familiar with filling GST/TDS & Income Tax returns.

Call center team leader (sales)

vacancy – 2
Shifts – Day & Night
Location – Mohali
Experience – 5+ years
Job Responsibilities:

  • Must have experience in handling inbound and outbound calls.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Assume remote control over customer’s systems when necessary to resolve the problem.
  • Input data into the company computer platform to keep each customer record updated
  • Develop a strategy that the team will use to reach its goals
  • Provide any training that team members need
  • Communicate clear instructions to team members
  • Listen to team members’ feedback
  • Monitor team members’ participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations
  • Create reports to update the company on the team’s progress
  • Distribute reports to the appropriate personnel.

Skills Required:

  • Excellent interpersonal communication skills
  • High level of professionalism
  • Strong problem solving abilities
  • Training will be provided.

Call Center Representatives

Shift – day and night
Position summary
Urgent Hiring for Call Center Representatives for our base location in Mohali.
30 job openings for day and night shifts. Looking for candidates who communicate well in English. Training will be provided

Primary responsibilities

  • Handle inbound and outbound calls
  • Provide information to clients and explain procedures over the phone
  • Remotely control the system to resolve the problem
  • Access customer accounts and update files in the database
  • Meet sales target and complete daily report on performance
  • Send technical documentation to customers

Skills

  • Ability to engage customers in a friendly and professional manner
  • Ability to resolve customer concerns in a diplomatic manner
  • Ability to adapt/respond to different types of clients
  • Strong problem solving and interpersonal skills

Quality Analyst for our International BPO

Location – Mohali
Experience – Min. 2 years
Vacancy – 4

  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of customer care email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform other duties as assigned.
  • Excellent verbal, written and interpersonal communication skills.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be self-motivator and self-starter.
  • Focus on quality and customer service.
  • Exceptional listening and analytical skills.
  • Solid time management skills.

Marketing Strategist

Exp. – Min. 3 years
vacancy – 5
Job Responsibilities:

  • Set specific marketing goals and Design & implement marketing strategies aligned with business targets
  • Develop digital campaigns to increase web traffic and Analyze sales and marketing metrics
  • Forecast market trends and Research market to identify new opportunities
  • Generate innovative ideas to promote our brand and our products and Address advertising needs
  • Ensure brand consistency through all marketing channels and Use customer feedback to ensure client satisfaction
  • Liaise with internal teams and ensure brand consistency and Establish a strong, long-term web presence

Skills Required:

  • Proven work experience as a Marketing strategist or Marketing manager
  • Demonstrable experience with marketing campaigns and web technologies (e.g. online tools and social media)
  • In-depth knowledge of CRM software and Content Management Systems
  • Familiarity with SEO/SEM and Google Analytics
  • Understanding of web design
  • Excellent communication skills (verbal and written)
  • Strong analytical skills
  • Team management skills

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